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Frequently Asked Questions

Frequently Asked Questions

Each product listing on our website has detailed descriptions and flow charts.  If you have a specific question regarding any product that isn’t available on our website, please email us at

Yes, all the prices shown on our website include VAT.

Once you have selected an item to buy, simply click the ‘Add to Cart’ button for the item you wish to purchase. This will add your item to your shopping cart, when viewing your shopping cart you will have a opportunity to select other relevant products and accessories by clicking ‘Continue Shopping’, or once your finished shopping you can click ‘Proceed to Checkout’ to finalise the sale , then add the freight costs and proceed to make payment.

Once your order is complete, will dispatch your item, delivery times may vary depending on the carrier and your location. You will receive an email as soon as your item is dispatched with specific tracking details on your delivery.

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If you have placed an order, you will have received an order confirmation email letting you know that your order has been successful! Once your order has been dispatched, you will receive a separate dispatch confirmation email to let you know it’s on its way!
If your order has a tracking number, you can also contact the courier directly for further information on your delivery.

Pick up can be arranged from our warehouse at 6C Roller Street, Spartan, 1619, Gauteng. The pick option is available to select through our online checkout process. When selecting this option, we will either call you or email you, to advise when your order is ready for collection. Orders can be collected from our warehouse Monday to Friday between 9am – 4.30pm. Our warehouse is located at 6C Roller Street, Spartan, 1619, Gauteng.

If you are experiencing issues with your product, please consult the user manual for that product to help resolve your issue. If you can’t find an answer that will resolve your issue, please contact us or your nearest service agent for that brand of product. All our products come with the standard manufactures warranty, which is covered South Africa Wide, which means it can be taken to any service agent within South Africa who handles that brand of product.