Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via MDS collivery with tracking and drop-off with signature. Shipping is ordered as economy road freight. If you prefer delivery by any other courier or if you require next day delivery an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Correctly supplied returns will be liable to a 15% handling fee as is a norm of the pump industry,

Items returned for warranty will be returned at the customers cost.